2021 Annual Report

CAPCO is excited to share with our community our 2021 Annual Impact Report!

Click the link below to view our report:

CAPCO Annual Report_2021


As we reflect on 2021, it will be remembered as a year of anticipated transition during a time of great change and uncertainty as we continue to battle of the effects of COVID-19 throughout our Agency and broader community.

We begin the new year still reeling from an evolving pandemic that continues to have a daily impact on Agency operations and service delivery. While we began the summer of 2021 hopeful that the “end” was near in sight, we, like the rest of the world, were humbled by the onset of the Delta and Omicron variants of COVID-19. With this, we adjusted, then re-adjusted, and of course continue to adjust and course-correct as we find new and innovative ways to serve those in our community. This included changes in our own health and safety protocols and an Agency-wide COVID-19 vaccination mandate.

None of what we have been able to accomplish during this challenging year, or any other year for that matter, would be possible without the hard-work and dedication of our staff, volunteers, and Board of Directors. During a time when mass amounts of people in our nation and community reevaluated their lives and resigned from their jobs as they weighed what they value most, our people stuck with the program and continued to provide essential and life-changing services to individuals, children, and families who need it most in our community. This was all done as people at all levels of the Agency faced unprecedented challenges and uncertainty in their own personal lives.

This Annual Report is an ode to our people. The people of our Agency and the people of our community. As Cortland’s designated Community Action Agency, we are in the business of helping people and changing lives. This is not possible without the great work being done by even greater people.


Greg Richards, Executive Director